osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customers' experience.
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Technology: PHP, MySQL
License: Open Source
Cost: Commercial, Free
Market: Small, Mid-size, Enterprise
Deployment: On-Premise, SaaS / Cloud
Tags: CRM, Enterprise, Specialized
The technology is the programming language that the software is based on or requires.
N/A or Other means that the technology is not specified or disclosed.
Open Source - The software source code is accessible and can be modified, and is owned by a community of developers. Usage restrictions are very limited.
Proprietary - The software source code is not openly available, and is owned by an individual or company. Usage restrictions are generally strict.
Commercial - The software is available for a price as either a paid subscription or a one-time fee.
Free - The software is available for no cost.
Small - A small target market. Ideal for individuals and small businesses with a smaller target market.
Mid-size - Ideal for small- and medium-sized businesses, or if the target market has a larger reach.
Enterprise - Ideal for larger enterprise operations, and complex or large-scale target markets.
On-Premise - The software is available as a downloadable product and can be hosted locally.
SaaS / Cloud - The software is available as a web-based service, and can be accessed remotely.
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